Fraudulent qualifications, unlicensed staff, illegal working practices – Are you inadvertently compromising on security by settling for substandard provisions that fall short of industry standards?

With the new year up ahead, now is the best time to assess your security supplier. Our experienced senior management have come up with a set of questions that might help you with your assessment.

Customer Service:

  • What is the turnaround time for receiving a response from the management team?
  • Do they take proactive measures to assist you?
  • Are you consistently providing positive feedback regarding their service?

Communication:

  • How transparent and frequent is their communication?
  • Do they promptly and accurately share information?
  • Is their conveyance of security-related information exceptionally clear?

Response Times:

  • How quickly do they respond to incidents?
  • Are their actions rapid and efficient during emergencies?

Mobile Patrols:

  • Would you characterise their patrols as scheduled and thorough?
  • Do they actively identify and address potential risks during patrols?

Check Calls:

  • Do they consistently maintain punctual and reliable check-ins?
  • How do they respond immediately and follow up on missed calls?

Incident Reporting:

  • Is their incident reporting accurate, comprehensive, and immediate?
  • Are there frequent errors in their reports?

Security Personnel:

  • Are their staff members well-trained, disciplined, and vigilant?
  • Do they consistently provide regular guards?
  • Do they strictly adhere to security protocols?

As we navigate the intricacies of security refreshment in 2024, these guiding questions empower decision-makers to discern between substandard provisions and service excellence. Your security provider should not merely meet industry standards but exceed them, ensuring a robust shield against evolving threats. The upcoming year presents an opportunity to fortify your security posture and forge partnerships with providers dedicated to safeguarding your assets with unwavering commitment and uncompromising standards.

Contact us today to find out how we can support your business's security needs